Position Summary:
The Navigator Program Coordinator is responsible for coordinating the day-to-day operations, communication, onboarding, documentation, and support systems for the Future Plans Navigator Program. This position supports Navigators working in schools and school-based partner settings across the communities served by Future Plans.
This is a centralized program coordination role that reports to the EVP of Programs and Regional Impact and works across regional teams, school partners, Navigators, workforce partners, and internal Future Plans staff to support consistent implementation of the Navigator Program across the schools Future Plans serves.
The Navigator Program Coordinator helps ensure that Navigators are equipped, connected, informed, and aligned in their work to support Discovery, Preparation, and Placement activities after assessment and coaching have been completed.
The Navigator Program Coordinator does not serve as the primary direct coach for participants and is not assigned to one regional team. Instead, this position supports the systems, communication, onboarding, training, documentation, data tracking, and coordination practices that allow Navigators across all supported schools to perform their roles effectively and remain aligned with Future Plans’ model and expectations.
Key Responsibilities:
Navigator Onboarding, Training, and Support
- Coordinate onboarding for all Navigators working in schools and school-based partner settings supported by Future Plans.
- Ensure Navigators understand the Future Plans model, program expectations, communication protocols, documentation requirements, data tracking expectations, and their role in advancing Discovery, Preparation, and Placement activities.
- Develop and maintain onboarding materials, training resources, guidance documents, contact lists, meeting materials, and other tools that support Navigator consistency and effectiveness.
- Serve as a central point of coordination and communication for Navigators across all supported schools and regions.
- Help identify common questions, challenges, training needs, resource gaps, and implementation issues across the Navigator Program and communicate those needs to the EVP and appropriate internal team members.
Program Coordination and Communication
- Coordinate communication among Navigators, school partners, regional teams, workforce partners, and internal Future Plans staff.
- Maintain regular communication with Navigators to ensure they are informed, connected, and supported in their work.
- Create and maintain a shared Navigator contact list to support networking, communication, and collaboration among Navigators.
- Prepare program updates for internal calls, trainings, Future Plans communications, GRIT community calls, and other appropriate meetings.
- Prepare updated articles or content for GRIT and Future Plans newsletters, as assigned.
- Support clear internal handoffs by sharing relevant Navigator, school, partner, or program information with the appropriate Future Plans team member when follow-up is needed.
Meetings, Roundtables, and Learning Community
- Coordinate monthly Navigator roundtable discussions, including determining topics, preparing discussion prompts, facilitating discussion, and identifying follow-up items.
- Coordinate regular meetings with Navigators and appropriate Future Plans team members to support alignment around Discovery, Preparation, and Placement activities after assessment and coaching have been completed.
- When appropriate, coordinate in-person regional or statewide Navigator meetings in connection with events such as STEM Collaborative meetings, GRIT Days of Learning, community-wide meetings, school meetings, workforce meetings, or other relevant convenings.
- Facilitate opportunities for Navigators to share promising practices, common challenges, resource needs, and lessons learned.
- Support consistency across the Navigator Program by helping Navigators stay connected to Future Plans’ expectations, tools, timelines, and communication structures.
Cross-Team Alignment and Collaboration
- Work across regional teams to ensure Navigators are connected to the appropriate Future Plans staff, including Regional Leaders, Community Outreach Partners, Adult Career Mentors, Career Navigators, and Workforce and Economic Development staff.
- Collaborate with Community Outreach Partners and Regional Leaders to understand regional school needs, partner relationships, community resources, and opportunities that may support Navigator work.
- Collaborate with Adult Career Mentors and Career Navigators, as appropriate, to support alignment between school-based Navigator activities and broader Future Plans career pathway work.
- Help ensure that Navigator Program activities are coordinated with related Future Plans initiatives and do not duplicate the work of regional teams or direct participant coaching roles.
- Share relevant program information, implementation trends, barriers, and opportunities with the EVP and appropriate internal teams.
Data, Documentation, Compliance, and Reporting
- Handle administrative and compliance paperwork for the Navigator Program.
- Collect and maintain data related to the Navigator Program, including Navigator engagement, activities, meetings, school-based supports, Discovery/Preparation/Placement activities, partner connections, and other relevant program indicators.
- Help determine what data should be collected, what activities should be tracked, and how program information should be maintained and updated.
- Develop and maintain program dashboards, trackers, reports, or other tools that support program monitoring, reporting, and decision-making.
- Use Future Plans systems, databases, CRM tools, or other tracking platforms to document Navigator Program activities, outreach, engagement, referrals, and follow-up.
- Maintain accurate and timely records to support program compliance, internal reporting, stakeholder communication, grant reporting, and continuous improvement.
Public Engagement and Program Visibility
- Speak publicly to schools, business groups, workforce partners, community organizations, and other stakeholders about the Navigator Program.
- Represent Future Plans professionally in school-based, community-based, workforce, and partner settings.
- Help community partners understand the purpose of the Navigator Program and how it connects to Future Plans’ broader model and services.
- Support communication efforts that increase awareness of the Navigator Program and its role in advancing career discovery, preparation, and placement.
Process Improvement and Program Development
- Identify opportunities to improve Navigator Program processes, communication tools, meeting structures, documentation practices, and support resources.
- Gather feedback from Navigators and internal partners to identify what is working well and where additional support or clarification is needed.
- Recommend improvements to strengthen Navigator onboarding, communication, data tracking, meeting facilitation, and cross-team alignment.
- Support the ongoing development of tools, templates, systems, and resources that improve program consistency and effectiveness.
Other Duties
- Attend required Future Plans meetings, trainings, planning sessions, retreats, and program-related events.
- Represent Future Plans in a manner that reflects the organization’s mission, values, and commitment to helping individuals and communities move toward greater opportunity.
- Other duties as assigned.
Qualifications & Skills:
Qualifications
Required
- Minimum of three years of relevant experience in program coordination, education, workforce development, community engagement, business, nonprofit work, project coordination, or related field.
- Experience coordinating programs, projects, meetings, or multi-site initiatives.
- Strong organizational skills and ability to manage multiple priorities, timelines, meetings, documents, communication streams, and follow-up items.
- Strong written and verbal communication skills.
- Ability to interact professionally with individuals at various levels of education, business, government, workforce, nonprofit, and community leadership.
- Experience with meeting facilitation, group coordination, agenda preparation, follow-up communication, and program support.
- Confidence in public speaking and delivering presentations to schools, businesses, workforce partners, and community groups.
- Ability to work effectively across teams and support collaboration among staff who may report through different parts of the organization.
- Ability to maintain appropriate confidentiality, professional boundaries, and role clarity when working with Navigators, schools, partners, internal staff, and community members.
- Ability to collect, maintain, and use program data responsibly and accurately.
- Ability to use CRM, database, dashboard, or tracking systems to document program activity, Navigator engagement, referrals, partner relationships, and follow-up.
- Proficiency in Microsoft 365, including Outlook, Teams, Word, Excel, and virtual meeting platforms.
- Reliable transportation, valid driver’s license, and minimum state-required auto insurance.
- Ability and willingness to travel throughout Ohio as needed.
- Successful completion of all required background checks, screenings, and clearances, including Ohio’s criminal background check and any additional school-based requirements, facility clearances, or partner-site approvals necessary to perform the role.
Preferred
- Experience supporting school-based programs, workforce development initiatives, career pathway programs, or youth career exploration efforts.
- Experience supporting distributed, field-based, or cross-functional teams.
- Experience working with schools, workforce agencies, community-based organizations, employers, or regional partners.
- Knowledge of career exploration, workforce development, education systems, school partnerships, and community-based supports.
- Experience developing tools, trackers, meeting structures, communication processes, reports, or program resources.
- College experience preferred but not required. Equivalent experience, skills, and demonstrated program coordination ability will be considered
Skills
- Program coordination and administration.
- Meeting facilitation and follow-up.
- Cross-team communication and collaboration.
- Strong organization and attention to detail.
- Public speaking and presentation skills.
- Data tracking, documentation, and reporting.
- Relationship-building and stakeholder communication.
- Ability to create systems, tools, and processes that support consistency.
- Ability to identify program needs, implementation gaps, and process improvements.
- Ability to balance administrative detail with relationship-driven support.
Compensation & Benefits
- Competitive salary, based on experience
- Comprehensive benefits package (health, vision, dental)
- Paid time off and holidays
- Professional development support
- Flexible, mission-driven work environment