Purpose:
The Mailroom Associate supports Xerox-managed service sites by providing efficient docucare, mail, and office-related services. This role blends hands-on document production and finishing work with basic client support and workflow coordination.
Primary Responsibilities:
Perform mailroom tasks: sorting, delivery, metering, and packaging of incoming/outgoing mail and packages.
Shipping tasks: sorting, delivery, scanning, packages of incoming/outgoing packages.
Conduct basic troubleshooting and maintenance of office equipment.
Paper tasks: Ordering and Stocking paper supplies.
Kitchens tasks: Ordering and stocking kitchen items.
Interact professionally with clients and end-users; provide support and escalate issues as needed.
Maintain inventory levels and assist in ordering office/production supplies.
Participate in workflow optimization and continuous improvement initiatives.
Skills and Qualifications:
Basic to intermediate proficiency with Microsoft Office (Word, Excel, Outlook).
Strong organizational and multitasking skills in a fast-paced environment.
Ability to operate and maintain various print and mail equipment.
Clear communication skills and a customer service mindset.
Physical ability to lift up to 50 lbs and stand/walk for long periods.
Bilingual (English/French or other languages) preferred for some locations.
Education and Experience:
High School Diploma or equivalent required.
Minimum 1 year experience in a print, mail, or customer service role.
Post-secondary training in technology, office administration, or print production is a plus.
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