Purpose:

The Mailroom Associate supports Xerox-managed service sites by providing efficient docucare, mail, and office-related services. This role blends hands-on document production and finishing work with basic client support and workflow coordination.

Primary Responsibilities:

• Perform mailroom tasks: sorting, delivery, metering, and packaging of incoming/outgoing mail and packages.

• Shipping tasks: sorting, delivery, scanning, packages of incoming/outgoing packages.

• Conduct basic troubleshooting and maintenance of office equipment.

• Paper tasks: Ordering and Stocking paper supplies.

• Kitchens tasks: Ordering and stocking kitchen items.

• Interact professionally with clients and end-users; provide support and escalate issues as needed.

• Maintain inventory levels and assist in ordering office/production supplies.

• Participate in workflow optimization and continuous improvement initiatives.

Skills and Qualifications:

• Basic to intermediate proficiency with Microsoft Office (Word, Excel, Outlook).

• Strong organizational and multitasking skills in a fast-paced environment.

• Ability to operate and maintain various print and mail equipment.

• Clear communication skills and a customer service mindset.

• Physical ability to lift up to 50 lbs and stand/walk for long periods.

• Bilingual (English/French or other languages) preferred for some locations.

Education and Experience:

• High School Diploma or equivalent required.

• Minimum 1 year experience in a print, mail, or customer service role.

• Post-secondary training in technology, office administration, or print production is a plus.