Use to enjoy coming to work - Retention Specialist Cox Communications Employee Review

4.0
Feb 10, 2016
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great pay! Opportunity to go on company paid vacations by winning contests for being one of the best in your department for the year. If you work hard you will get to play hard!

Cons

Starting to lose that "family away from home" feel. Turn over is becoming quite high in the call center. Use to be a lot of long term employees here who were great at their jobs. Most left due to some unfair decisions, found another job that showed them more appreciation, or due to a supervisor not liking them and found any small thing they may have done, turned it into something big, just to let them go.

Explore other reviews about Cox Communications

5.0
Mar 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
2mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
3.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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