Underpaid Technicians and Poor Accountability Undermine Team Culture - Lead AV Technician Encore Global Employee Review

Nice team, cool events and good benefits

Pay and hours are hard to come by

Great opportunity to work with diverse clientele Ability to create your own culture and run your own team on site Tons of collaboration between hotel partners, and within your team Fast paced and consistently busy environment Plenty of opportunity to work with great talented people and technology Plenty of opportunity to work on a wry diverse mix of events and productions Compensation structure including base needs a serious overhaul. Directors at a property generating over $7mil getting paid $85k is well below market. Yes, even considering the operation size. Not to mention the consistent moving of the goal post on commission structure for the Property Directors, Sales Directors and Sales teams that never quite worked out in favor for both the team and the business. Usually favored corporate heavily.

Way too much corporate red tape within operations An exhausting amount of training for things that should require it or are never really implemented. Lack of support from regional management for things like filling key operational roles, adding roles when needed and appropriate, investing into inventory. The’s things may only get address in dire need or complete fire situations. Consistent shifting of commission and pay structure. I experienced 2-3 in less than 10 months. And it’s was never an improvement from the structure the preceded the new one being implemented. No clear cut way of managing the business to the standards corporate wanted. Each operation. Essentially needed to figure it out and hope that we were providing the information corporate needed correctly. It was a consistent challenge for clarity and reporting could become overly complex with little returns on the data provided. Much of the training provided at a Director level is “thrown into the fire” style (which is not inherently bad at all) but with limited support and high expectations.