Chill job with low expectations but poor leadership - Control Management American Express Employee Review

3.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Chill job You can get away with not doing a lot of work (depending on team of course). WFH flexibility Good 401k/general benefits Light hours The bar to stand out is very low amongst my team members

Cons

This job I have is the most boring job I've ever had. I do not feel challenged. There's way too many cooks in the kitchen. I've been at Amex 3 years and I've had in total 5 or 6 different direct managers. Leadership is a MESS and their direct reports do not know what's going on which impacts everyone below them. There are quiet layoffs and is not acknowledged by the leadership team(s). These quiet layoffs are claimed to be "restructuring" Not everyone works and the chaos lets you get away with it. It's a stupid place to be honest, if you want to chill or focus on your family or whatever personal stuff you have going on I would recommend it.

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5.0
Jun 9, 2026
Recommend
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Pros

World class organization Culture Perks

Cons

Work life balance Time off

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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