I LOVE earning a competitive wage to work exclusively at home! - HOME BASED SERVICE - Customer Care Professional American Express Employee Review

5.0
Jun 9, 2012
Recommend
CEO approval
Business Outlook

Pros

The job is completely home based. No work related transportation costs, vehicle wear & tear or money spent on work attire. The company provides all the office equipment and they pay $75/month to cover internet and telephone. The call center is open everyday so setting your schedule should be a breeze. Advancement at home is possible or transistion to one of the on-site locations anywhere in the world. You are apart of a team.

Cons

You are committed to the schedule you create for 1-2 years so choose wisely. Like any job you may be asked to work holidays. Working at home is still working. If you like chit-chatting with co-workers all day this isn't the job for you. Yes, you do still need a babysitter (not a con just a reality).

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5.0
Jun 9, 2026
Recommend
CEO approval
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Pros

World class organization Culture Perks

Cons

Work life balance Time off

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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