Terrible. - Market Development Representative (MDR) Docusign Employee Review

1.0
Jan 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits for pat/mat leave, pay is decent for an entry role.

Cons

As much as leadership has tried to turn this place into a high performing place, no team is really high performing. Most the teams are carried by 1-3 high performers. Eventually they burn out or churn out, and leadership replaces them with a new member with the promise that "they'd get promoted". Well, if you take a look around, more than half the mdrs have been in seat for 2-3 years without a promotion. 50% of MDRs who were promoted in 2025 and 2024 have left Docusign and churned in the AE seat, because the org never prepped them to become one. Taking a look at their closed won ratio will give you an idea. This is because many managers lack the ability to forecast or develop high performing teams, and the higher mdr leadership dont' really know what they're doing. Throw a bunch of buzzwords and talk about data/ai to make it look like they're improving the org. Also, this place has gotten VERY toxic. Bullying is frequent, as well as gossip behind peoples backs. During middle of 2025 there was an exodus of reps in cbu due to these issues and many were high performers that were supposed to grow here. If the best are leaving, what does this mean for the rest? I wouldn't recommend docusign right now as a place to break into tech sales, and I'm surprised by the high number of good comments, given how many complaints i hear from CBU/EBU mdrs - maybe leadership is writing them lol.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
5d
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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