Great market position. Needs better workplace culture - OSR Outside Sales Representative Emser Tile Employee Review

2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The company is well established in the industry, which can make it easier to open doors with customers and build credibility. Their competitive pricing also helps secure specifications and create opportunities with potential clients. Or a slightly more balanced Glassdoor-style version: Pros: Well-established company with strong brand recognition, making it easier to gain access to customers and start conversations. Competitive pricing can also be an advantage when working to get products specified and win business.

Cons

If you’re writing a Glassdoor review, here’s a polished version that keeps your points while sounding professional and credible: Favoritism seemed to be a common issue. Many members of the sales team were already friends and socialized outside of work, which could make it difficult for those not part of those circles to feel included. If you didn’t fit in with the established group, it was easy to feel like an outsider. The company often promoted a “we’re all family” culture, but in reality, the environment felt very corporate. There were also an excessive number of weekly meetings. While I understand the need to track performance and ensure sales goals are met, the amount of time spent in meetings often felt excessive and took away from productive selling time. For a more concise Glassdoor-style review: Favoritism was noticeable within the sales team, as many employees were already friends outside of work, making it difficult for others to feel included. The company promoted a “family” culture, but the environment felt highly corporate. There were also too many weekly meetings. While sales accountability is important, the volume of meetings often felt excessive and reduced time available for actual sales activities.

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Emser Tile Response
4d
Thank you for taking the time to share your feedback and for your contributions to our sales team. We appreciate your recognition of Emser's strong market position, brand reputation, and competitive product offering. We are proud of the relationships our teams have built throughout the industry and the opportunities they create for our customers and employees. We also value your perspective on workplace culture and communication. Creating an environment where employees feel supported, included, and empowered to succeed remains a priority, and feedback like yours helps us continue to improve. We understand the importance of balancing communication, accountability, and productive selling time, and we regularly evaluate our processes to ensure they effectively support our teams. Thank you again for sharing your thoughts. We wish you continued success.

Explore other reviews about Emser Tile

5.0
Dec 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Great partners, really great people in the field, DC's, and corporate. Extremely people centric culture, both employees and customers, beautiful showrooms and great, stylish product.

Cons

Some decisions take too long to be made because everyone has a voice, but part of what makes it a great place to work.

1.0
May 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Emser Tile has always had strong product and strong people. Under Carl Delia, it finally feels like the leadership infrastructure is catching up to match both. I am genuinely optimistic about where this organization is headed and proud to be part of what comes next.

Cons

Our Talent Acquisition Manager is not delivering at the level this organization requires. The sourcing approach appears driven more by personal affinity than by business need, and there is a concerning pattern of recommending leaders who may be more likely to accommodate underperformance than to challenge and elevate it. The result is a talent pipeline that protects the status quo rather than strengthening the organization. This needs to be addressed directly and promptly.

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Emser Tile Response
5d
Thank you for sharing your feedback and for recognizing the strengths of our products, people, and the progress being made across the organization. We appreciate your optimism about Emser's future and are proud of the momentum our teams are building together. We also appreciate your perspective regarding leadership hiring and talent strategy. Building a strong organization requires thoughtful evaluation, collaboration, and accountability at every level. Our approach to talent and leadership decisions involves multiple stakeholders and is guided by the needs of the business, our culture, and our long-term strategic objectives. As we continue to grow and evolve, we remain committed to attracting, developing, and retaining high-performing talent while continuously evaluating our processes to ensure they support the success of both our employees and the company. Thank you again for taking the time to share your thoughts and contribute to the conversation.
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