Customer Service Agent - Inbound Customer Service Agent GEICO Employee Review

5.0
Oct 25, 2018
Recommend
CEO approval
Business Outlook

Pros

PTO sick pay and vacation. Easy growth within company. Extremely supportive mentors, supervisors, and management. Overall great company!

Cons

If you aren’t able to learn and retain information QUICKLY, this may be difficult for you to maintain employment. The support is always there but it’s not an easy job. Customers sometimes are angry as with any position or company, if you can’t handle someone yelling, cursing, or calling you names, this could be a stressful environment. You have to remember in one ear out the other and not let it affect your work results.

Explore other reviews about GEICO

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great career growth, people, culture, and benefits!

Cons

No cons to list at the moment

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Cons

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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