Pros
Solid pay and good jumping off point to something more meaningful. Health insurance entirely paid for by company. There are lots of great people that work there. They even paid for a trip to Hawaii once and they really hooked it up.
Cons
If you want to work here you better be prepared to work every minute you are on shift and beyond. On call weeks are an absolute nightmare and your weekend is guaranteed to be ruined because you will be so furious by the end of your half shift on Saturday that it will carry over until the next Monday. An avalanche of tickets will befall you at all times that extends far beyond the available manpower. In my 2+ years on tech team I saw things only get worse and any possible comforts dissolve with 0 concessions to the crew. Our immediate supervisor was an excellent guy to work for and I saw him get overworked and overridden at every turn. He finally turned in an overdue resignation and THEY NEVER REPLACED HIM. They instead allowed the tech team to flail desperately as the tide of unsurmountable ticket volume washes over them. Needless to say you are sure to witness very high turnover. Anybody operating at the director level and beyond make truly baffling decisions concerning personnel. I can even accept that they don’t care about their people’s morale but under the conditions I described it is bewildering to me that for their own good they don’t consider the customer experience.