Pros
You can do whatever you want and they won't fire you. Really, you can play phone games for six months and they'll probably promote you.
Cons
Upper management told their managers to write good reviews on glassdoor in order to boost their score so they could look better, so please don't believe any of the good reviews written on here. Some of them are very obvious to me who wrote them. All the managers are liars. There is no career path unless you have no morals and want to go into management. Horrible pay. This place is toxic and will suck the life out of you. Hartford is a horrible city. QuEST generally hires slow people who they can pay nothing, so if you are smart you will figure out very quickly that everyone is incompetent, and you will want to leave as soon as you can. Whatever you do, I'm begging you, do not accept a job offer here unless it is your absolute last resort.