DO NOT WORK HERE! I wasted 2 years here! - Passenger Service Lead Agent Swissport Employee Review

1.0
Jan 23, 2015
Recommend
CEO approval
Business Outlook

Pros

Meeting new people that can potentially be friends with you in the long run.

Cons

This company does NOT care about anyone who works there. They will constantly remind you that you can be replaced. They lie about promised pay increase if you learn a lead position. They work you miserable hours but complain when you ask for a cab home after delayed flights. They require you to be in full uniforms but are fully aware that uniforms do not come on time so YOU are expected to buy it as a substitute. I worked here for almost 2 years with no annual review or pay raise as promised. MANY people before me left due to management, no pay raises, supervisors, childish staff, high school mentality. Management is HORRIBLE! I have watched 2 Account mangers come and go! As well as 2 supervisors. Andrew does not respond to issues within the company. Karl King is Rude, selfish, shows, EXTREME levels of Favoritism, disorganized, and unfair. The staff is looked upon as slaves and used until they breakdown and choose to quit. I am never one to complain about a company but I WOULD NEVER ALLOW ANY OF MY FRIENDS OR FAMILY TO WORK HERE.

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5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employer has good health insurance

Cons

Night time shift and day shift is limited

1.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

There is a sense of family culture at the airside level, and that was one of the few genuinely positive parts of the experience.

Cons

Unfortunately, the overall environment was overshadowed by micromanagement and a culture where communication often felt dishonest. There were situations where it seemed like management claimed conversations or warnings had happened when they had not, only to move quickly to write employees up. The lack of consistency and trust made the workplace frustrating and difficult to navigate. There also seemed to be high turnover, along with very little clear direction or path for growth. On top of that, some business practices came across as focused on avoiding providing proper benefits, which left a negative impression.

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