Pactera reviews

4.0

72% would recommend to a friend

(1,053 total reviews)
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Tiak Koon Loh

89% approve of CEO

71% positive business outlook

Pactera has an employee rating of 4.0 out of 5 stars, based on 1,053 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pactera employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Jul 11, 2016
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, can work whenever you want 7 days a week

Cons

Their UHRS system used to login and do the work doesn't accurately record hours worked each day. Every day I had 4 or more hours missing. Other independent contract workers and I complaint about this, but the company never fixed the site-wide issue. I was working over 40 hours a week and the company only paid me for very few hours. They owe me over 100 hours of work. They refuse to pay me for all of my hours worked. Don't work for this company. They steal hours from their workers. They make you believe they're going to fix their system issue and pay you for your missing hours.

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Pactera Response
9y
Thanks for your review and as a follow up, we rectified the error soon after the issue was brought to our attention. We have ensured that this employee was compensated correctly. It was an isolated instance that happened to one of our employees. It was not intentional, but a result of the hours tracking platform we were using. But I thank you for your comment.
1.0
Oct 30, 2015

What a mess.

Recommend
CEO approval
Business Outlook

Pros

Flexible hours, not having to deal with the public, relatively quiet environment. The job itself is easy to get, because it's not terribly difficult to do.

Cons

I don't even know where to start. This company is just a trainwreck. Management is laughably incompetent, which is weird when you consider that's like half the people who work here. The people who negotiate contracts might as well be an inanimate object for as effective as they are. The people who actually do the work we're contracted to do keep having their productivity requirements raised, without a raise in pay, so they can keep paying their bloated management, and they're surprised when half the team quits every other month. There's just too many people hanging around and absorbing paychecks without having to produce a good or provide a service. If corporations truly were people, this person would be more parasite than human. I'd recommend just working for our clients directly instead of wasting time here.

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Pactera Response
10y
Thank you for your feedback. I am sorry to hear that you work experience did not meet your expectations even though the work environment and flexibility seemed suit you well. As a rapidly growing organization, many times your experience can be more reflective of your immediate team and work environment rather than the company as a whole. I hope you used some of the internal channels available to you to express some of your concerns prior to leaving so HR and the leadership team are aware of your comments and had an opportunity to address the situation. It is always disappointing and costly to lose good, highly productive employees.
1.0
Feb 19, 2019

Worst job I ever had

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Your working schedule for the most part is pretty flexible and there is free coffee and tea provided while you work. You can also generally eat food at your desk too.

Cons

Overall: Poor management, Minimum wage, Employees treated poorly, No advancement opportunities, Impartial treatment to employees, Very disorganized. Parking: Every day, you will have to go up to reception and ask for a parking pass to place in your car and then return at the end of the day. Working Environment: For the most part you will be in the open area in a shared desk, but some teams are contained inside small rooms, with surveillance cameras to monitor you. Major Cons: I noticed there is high turn over here. Many people quit within a matter of a few months or less. I already had a big first red flag during my interview, when I went in for an interview and they did not know that I was supposed to be there, even though the email specified a time and a date to come in, which I was blamed for afterwards for coming in without an "official" invite and was then told to wait for two hours before being seen and then after was rushed through an interview. There's a lot of finger pointing here, and I felt I was consistently criticized for every single "mistake" I made, which sometimes they were not mistakes but new rules made that don't reflect on the work you did in the past that were correct in that time and none of your work is ever appreciated nor is good work appreciated. When I first started, I was told by management how to do things a certain way. Then they changed how they wanted to do it later, and then when the higher ups did not approve of the work the way that we were taught to do it, we were blamed for making many "mistakes" even though that was how we learned how to do it. If they change the rules and don't like it, you will be blamed first. I was constantly harassed and picked on during multiple team meetings, where management would specifically ridicule me in front of everyone saying that my work was bad, when it was the responsibility of everyone and not just me, and I felt targeted personally. My name was mentioned many times in front of everyone and other times I was pointed out like "YOU made that mistake" pointing at me or so on, which I felt was not professional in any way. I believe private matters should be handled apart from team meetings, or if there is an announcement to make to everyone it should be in regards to the whole team rather than targeting an individual. I also felt that many people made comments and assumptions about me due to my race, and I was often asked about my race which I felt was inappropriate in a work environment. Management also treats coworkers unequally and management mentioned she wanted someone else to review my work because she trusts her more than me (in front of me) and I felt like I have been putting in my hard work and treated poorly, more so than my coworkers so the management gives impartial treatment to all of the people on the team. Management does not keep track of what work they have assigned to you, and keeps giving out more and more work for you to do without realizing what has been completed and will accuse you of not completing the work when realizing the amount they sent you was more than others. I was also asked to do unpaid work and training at home and they insisted on doing unpaid work at home, which doesn't seem right especially as an hourly paid employee. When I tried to ask if I can work on it in office, they avoided answering completely. It often feels that they do not respect your time outside of work nor at work nor you as a person. Some teams will let you work remotely/at home, but some due to privacy reasons will require you to work on site, with all your belongings locked up. Very unorganized workplace, with no one knowing anything and no one knowing who does or did what and this company gave out the impression that they do not care about their employees at all. Not worth the low pay and stress in my opinion. Overall worst job I ever had and felt devalued as a human being and employee here. If you can, do not work here!

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